Support, Contact & Privacy
- Contact addresses live in Settings → 'Support & Contact': support@octocoach.app for general support and billing, privacy@octocoach.app for privacy and data requests, contact@octocoach.app for general inquiries.
- Automatic system emails (signup email verification, password reset) are sent from noreply@octocoach.app in the UI language your app is set to. Replying to one of them reaches support@octocoach.app.
- Asked for a password reset and no email arrived? There are two possible reasons. The first and most common: the account was created with the Google button, and such an account has no password at all - just sign in with the Google button again. The second: the address that was typed is not registered with us. The reset screen shows the same message in both cases on purpose, so nobody can discover who is registered by trying addresses. It is also worth checking the spam folder.
- Delete account: Settings → 'Delete Account'. This permanently removes everything: sessions, hands, opponent notes, coach chats, insights, usage data, support tickets, your public polls and shared links, and the account itself. Requires typing a confirmation.
- Export your data (right of access): Settings → Data → 'Download My Data' downloads a single JSON file with all your sessions, hands, players, chats, and profile. You can also email privacy@octocoach.app and we respond within 30 days.
- Privacy and cookies: OctoCoach uses no advertising cookies or tracking pixels, and does not currently run third-party error monitoring. Product usage is measured with Amplitude through OctoCoach's own servers - see the 'Privacy, Legal & Account' section. Local storage is used for preferences (language, UI, accessibility), the offline cache, an anonymous device identifier for analytics, and first-visit campaign parameters.
- The full legal documents are in Settings → Legal & Privacy: Terms of Service, Privacy Policy, AI Disclaimer, and the Accessibility Statement.